Help Desk: Sign In
HPG has enabled SSO (Single Sign On) for HPG Employees using their HPGBrands.com email addresses for logging into and accessing the help desk. Guests will need to follow a different logon process than HPG Employees.
Note: Your account is setup automatically when you create your first help desk ticket or pre-provisioned by HPG IT.
HPG Employees
If you are an HPG Employee and do not work for the Evans Manufacturing subsidiary follow the below steps to login:
- Click the Login link at the top of the Help Desk Portal.
- At the Sign In page, click "Sign in with SSO."
You will then be redirected to the Microsoft 365 Sign In OR be automatically logged in if you have signed into Microsoft 365 already in a different tab
- At the Microsoft 365 Sign In page, enter your email address and click Next
Note: this may skip automatically if you have signed into any Microsoft 365 application in a different tab before
- Enter your Microsoft 365 password and then click Sign In
Note: You may receive an MFA (Multi Factor Authentication) prompt at this point. Approve it to complete sign in.
You should now be logged in to the Help Desk and Help Desk Portal.
Evans Manufacturing and Guests
For Evans Manufacturing Employees and HPG Guests, follow the below to get logged in:
- Click the Login link at the top of the Help Desk Portal.
- There are 3 options for logging in. Use Option 2 or 3 if this is your first time signing in.
Option 1: If you know your password, enter your email address and password, and click sign in
Option 2: If you forgot your password or don't know it yet, click Forgot Password? and follow the password reset instructions to request a password reset link.
Option 3: Click "Sign in with magic link."
Enter your email address and click Send me a magic link.
You should receive an email shortly that will automatically sign you in upon clicking the link.
You should now be logged in to the Help Desk and Help Desk Portal.