Help Desk: Submitting a Ticket via Text or Voice Message

Employees are able to submit tickets by leaving a Voice Message or sending a text message. It is important, however, that employees use this method only when they are unable to access a computer, their email, or a web browser.

The below methods will create a ticket in the help desk and an IT Agent will respond as soon as possible. Unless otherwise specified, HPG IT will respond to you by calling or texting the number the message was sent from.

Text Message

Create a new text message and add 801-727-9485 as the recipient.

Compose a brief message using the format below: (Always send this in a single text.)

Your Full Name

Your Subsidiary

Brief Description of the Issue (limit to a single sentence)

Example:

Voice Message

Call 801-727-9485 and leave a message at the prompt. In your message provide your Name, Subsidiary, and a brief description of the issue.