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8000094410
Help Desk: Submitting a Ticket via Portal
The Help Desk portal is your centralized location for accessing help articles, submitting requests,
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8000094411
Help Desk: Sign In (Employees)
HPG has enabled SSO (Single Sign On) for HPG Employees using their HPGBrands.com email addresses for
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8000094412
Help Desk: Submitting a Ticket via E-Mail
Those requiring the support of HPG IT can easily and quickly do so via e-mail. The email address to
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8000094413
Help Desk: Submitting a Ticket via Text or Voice Message
Employees are able to submit tickets by leaving a Voice Message or sending a text message. It is imp
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8000094414
Help Desk: Submit an Urgent or Critical Request
Urgent or Critical requests are restricted to department heads, HPG IT, and the executive team. Any
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8000094992
Help Desk: Update Tickets Using Email Commands
Agents are able to update the status of tickets by utilizing the "Simon Says" Commands. Utilizing th
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8000096507
Help Desk: Ticket Management Using Microsoft Teams (ServiceBot)
HPG IT has enabled integration between Microsoft Teams and the Help Desk. This service has become ge
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8000116401
Help Desk: Sign in (Guests)
HPG permits customers and vendors to create help tickets with HPG IT and Marketing. The below wi
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8000118657
Asset Management: Prepare Computer for Storage
Issue:
Computers may not be immediately assigned after purchase or an employee's departure. Becaus