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8000094410
Help Desk: Submitting a Ticket via Portal
The Help Desk portal is your centralized location for accessing help articles, submitting requests,
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8000094411
Help Desk: Sign In
HPG has enabled SSO (Single Sign On) for HPG Employees using their HPGBrands.com email addresses for
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8000094412
Help Desk: Submitting a Ticket via E-Mail
Those requiring the support of HPG IT can easily and quickly do so via e-mail. The email address to
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8000094413
Help Desk: Submitting a Ticket via Text or Voice Message
Employees are able to submit tickets by leaving a Voice Message or sending a text message. It is imp
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Help Desk: Submit an Urgent or Critical Request
Urgent or Critical requests are restricted to department heads, HPG IT, and the executive team. Any
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8000094992
Help Desk: Update Tickets Using Email Commands
Agents are able to update the status of tickets by utilizing the "Simon Says" Commands. Utilizing th
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8000096507
FreshService: Ticket Management Using Microsoft Teams (ServiceBot)
HPG IT has enabled integration between Microsoft Teams and the Help Desk. This service has become ge
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8000099871
Installing Canon Scanner D1550 or D1620 at Debco
This solution is to be performed by a System Administrator
Step 1. Find out which Canon Scanne
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8000100605
Troubleshooting Zebra ZTC-ZT220 & ZTC ZT231 Label Printers
Printer not grabbing IP Address and printing config paper resulting in 0.0.0.0 IP address.
If
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8000101047
Change a com port to COM10 on warehouse tablet at Debo
Debco requires a specific USB device to be connected as COM10
Step 1.
Open device manager